Terms of Service

1. Eligibility

You may use the Service only if you can form a binding contract with us and meet the following age and licensing requirements:

• Accounts. You must be at least 16 years old to create an account. We ask for your date of birth at registration and use it only to enforce these limits.
• Animal owners. You must be at least 18 years old to register an animal as its owner, because owner accounts involve paid subscriptions and the legal responsibility for the animals registered.
• Service providers. You must be at least 16 years old to offer services (such as dog walking, pet sitting, grooming or boarding) as a service provider. Providers may be required to complete identity verification before their profile is activated.
• Veterinarians. You must hold a valid, current license to practice veterinary medicine in the jurisdiction where you practice and must supply proof of that license on request. We may suspend or remove veterinary privileges if a license lapses, is suspended, or cannot be verified.

By using the Service you represent that you meet the requirements above and that any information you provide about your age, identity or licensure is accurate.

2. Your Account

You are responsible for maintaining the confidentiality of your login credentials, passkeys and two-factor codes, and for all activity that occurs under your account. You agree to:

• provide accurate, current and complete registration information and keep it up to date;
• use only one account per person and not share your account with others;
• notify us promptly at [email protected] if you suspect unauthorized use of your account; and
• not impersonate any person or misrepresent your affiliation with any practice, clinic or business.

We may suspend accounts that we reasonably believe have been compromised. You may close your account at any time from your account settings; see Section 8 for what happens to your data.

3. Description of the Service

AniLink is a technology platform that lets animal owners keep profiles, health records and documents for their animals, and connect with veterinarians and independent service providers of their choosing. The Service includes appointment scheduling, visit logs, secure document storage, notifications, and controlled sharing of animal information.

AniLink does not provide veterinary care, medical advice, grooming, walking, boarding or any other animal-care service. Veterinarians and service providers on the platform are independent professionals or businesses. They are not our employees, agents or partners, and we do not supervise, direct or control the services they provide. Any agreement for services, any payment for those services, and any dispute about them is solely between you and that provider.

We do not guarantee the qualifications, licensure, background, availability or quality of any veterinarian or provider, even where we display verification badges. Verification reflects only that the documents submitted to us appeared valid at the time we reviewed them.

4. Medical Records and Health Information

Source of records. Health records on the Service are entered either by animal owners or by veterinarians and providers who have been granted access. We do not create records ourselves and we do not verify the accuracy, completeness or currency of any record, document or extracted data, including information extracted from uploaded documents by automated tools.

Not veterinary advice. Nothing on the Service is a substitute for examination, diagnosis or treatment by a licensed veterinarian. Always consult a veterinarian about your animal's health. In an emergency contact a veterinarian or emergency animal hospital immediately.

Professional records are protected. Records entered by a veterinarian or other professional cannot be edited or deleted by the animal's owner. Owners may add their own notes or records but may not alter what a professional entered. A professional may void or amend a record they authored; prior versions are preserved.

Audit history. We keep an audit history of changes to medical records, including who made a change and when. That history is retained so that records remain trustworthy for the professionals relying on them, and it may be visible to users who have access to the record.

Your responsibility. You are responsible for the accuracy of the information you enter and for keeping copies of any records you need. We recommend that you export or download important documents periodically.

5. Sharing, Access Grants and Share Links

Owner control. The owner of an animal profile decides who can view or edit it. Owners can grant access to specific people (for example family members, a sitter or a clinic) at a chosen access level, can set expiry dates on grants, and can revoke access at any time. Veterinarians and providers can request access; nothing is shared until the owner approves.

Share links and QR codes can be public. Owners may create share links or QR codes for an animal profile. Anyone who has the link or scans the code can view the information included in that link without logging in. You control what the link includes and can disable it at any time, but we cannot control who forwards a link once you have shared it. Do not include information in a public share link that you would not want strangers to see.

Recipients' obligations. If you receive access to another person's animal profile you agree to use that information only for the purpose for which it was shared and not to copy, redistribute or retain it beyond what is needed to provide your services.

6. Fees, Payments and Renewals

Annual per-animal fee. Registering an animal as an owner requires a paid subscription billed annually per animal at the price shown at checkout (currently $14.99 per animal per year, plus applicable taxes). Prices may change for future renewal periods; we will notify you before a price change takes effect.

Payments through Stripe. Payments are processed by Stripe, Inc. We never store your full card number. By providing a payment method you authorize us and Stripe to charge it for the fees you incur. Stripe's own terms and privacy policy apply to its processing.

Automatic renewal. Subscriptions renew automatically at the end of each annual term and your saved payment method will be charged the then-current fee, unless you cancel before the renewal date. You can turn off renewal or remove an animal from your subscription at any time in Billing settings.

Adding animals mid-term. When you add an animal during an existing term, the fee for that animal is prorated for the remainder of the term so that all of your animals renew together on the same date.

Cancellation and refunds. Cancelling stops future renewals; your animal profiles remain active until the end of the paid term. Fees are non-refundable and we do not provide refunds or credits for partial subscription periods, unused time, or animals removed mid-term, except where a refund is required by applicable law or we determine, at our discretion, that one is warranted (for example a duplicate charge).

Failed payments. If a renewal payment fails we may retry it and will notify you. If it continues to fail, affected animal profiles may be placed in a limited "pending payment" state until payment succeeds.

Provider and veterinary accounts. Creating a provider or veterinary account is currently free. Any fees charged by a provider or veterinarian for their own services are between you and them and are not collected by AniLink.

7. Acceptable Use

You agree not to:

• use the Service for any unlawful purpose or in violation of any veterinary-practice, animal-welfare, privacy or consumer-protection law;
• enter false, misleading or fraudulent records, credentials, licenses or identity documents;
• access or attempt to access another user's account or animal profile without authorization, or use a share link for a purpose other than the one it was shared for;
• upload malicious code, scrape or harvest data, or interfere with the operation or security of the Service;
• harass, threaten or abuse other users, or post content that is defamatory, obscene or infringes others' rights;
• send unsolicited messages to other users or use the Service's notification tools to spam; or
• resell, sublicense or commercially exploit the Service without our written consent.

We may investigate suspected violations and remove content or restrict accounts as we consider appropriate.

8. Termination

By you. You may close your account at any time from Account settings. Closing your account cancels future renewals; it does not entitle you to a refund of fees already paid.

By us. We may suspend or terminate your access, with or without notice, if you breach these Terms, if required by law, if your license or verification is revoked, or if we discontinue the Service. Where practical we will give you a reasonable opportunity to export your data.

Effect. On termination your right to use the Service ends. Medical records entered by professionals, audit history and information other users legitimately obtained through the Service may be retained as described in our Privacy Policy. Sections 4, 5, 9, 10, 11 and 13 survive termination.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE, THAT RECORDS OR EXTRACTED DATA WILL BE ACCURATE, OR THAT ANY VETERINARIAN OR PROVIDER WILL MEET YOUR EXPECTATIONS. REMINDERS AND NOTIFICATIONS ARE A CONVENIENCE ONLY; YOU REMAIN RESPONSIBLE FOR YOUR ANIMALS' CARE, APPOINTMENTS AND MEDICATION SCHEDULES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, ANILINK AND ITS OFFICERS, DIRECTORS, EMPLOYEES AND CONTRACTORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF DATA, PROFITS OR GOODWILL, ARISING OUT OF OR RELATED TO THE SERVICE, ANY RECORDS OR CONTENT ON IT, OR ANY SERVICES PROVIDED BY A VETERINARIAN OR PROVIDER YOU CONNECTED WITH THROUGH IT, INCLUDING INJURY, ILLNESS OR DEATH OF AN ANIMAL, HOWEVER CAUSED.

OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE IN ANY TWELVE-MONTH PERIOD WILL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID US IN THAT PERIOD OR (B) FIFTY U.S. DOLLARS ($50). THESE LIMITS APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE AND DO NOT LIMIT LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW.

11. Indemnification

You agree to defend, indemnify and hold harmless AniLink and its personnel from any claims, damages and expenses (including reasonable attorneys' fees) arising from your use of the Service, your content or records, your breach of these Terms, or your provision of veterinary or animal-care services to other users.

12. Text Messaging (SMS) Terms

Program description. AniLink offers an optional text-message program that sends account and appointment alerts to the mobile number you provide, for example appointment requests, confirmations, cancellations and reminders, visit check-in and check-out updates, access and connection requests, and verification outcomes. Messages are sent from a toll-free number. We do not send marketing text messages under this program.

Opt-in. You enroll by turning on SMS notifications in your account's notification settings (or during provider onboarding) and entering your mobile number. By doing so you consent to receive automated text messages from AniLink at that number. Consent to receive texts is not a condition of purchasing any service.

Message frequency varies depending on your account activity and the notification types you enable.

Msg & data rates may apply. Your mobile carrier's standard messaging and data charges apply to messages sent and received.

Opt-out. Reply STOP to any message to cancel. After you send STOP we will send one final message confirming that you have been unsubscribed, and no further messages will be sent to that number. You can also turn SMS off in your notification settings. To re-enroll, turn SMS back on in settings or reply START.

Help. Reply HELP to any message for help, or contact us at [email protected].

Carriers. Wireless carriers are not liable for delayed or undelivered messages. Delivery is subject to effective transmission from your carrier and network availability.

Your number. You represent that you are the account holder or authorized user of the mobile number you provide, and you agree to update it promptly in your settings if it changes so that messages are not sent to someone else.

Privacy. Mobile information collected for this program is used only to deliver the messages described above and is not sold or shared with third parties for their own marketing purposes. See our Privacy Policy.

13. Governing Law and Disputes

These Terms are governed by the laws of the State of [State], United States, without regard to its conflict-of-laws rules. Any dispute arising from these Terms or the Service will be brought exclusively in the state or federal courts located in [State], and you consent to their jurisdiction, except that either party may seek injunctive relief in any court of competent jurisdiction. Before filing a claim, you agree to first contact us at [email protected] and attempt in good faith to resolve the dispute informally for at least 30 days.

14. Changes to These Terms

We may update these Terms from time to time. When we make material changes we will post the updated Terms with a new "Last updated" date and, where the change is significant, notify you by email or through the Service at least 14 days before it takes effect. Continued use of the Service after the effective date means you accept the revised Terms. If you do not agree, stop using the Service and close your account before the changes take effect.

15. General

These Terms, together with the Privacy Policy, are the entire agreement between you and us about the Service. If any provision is found unenforceable, the remainder stays in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them in connection with a merger, acquisition or sale of assets. Notices to you may be sent to the email address on your account.

16. Contact

Questions about these Terms can be sent to [email protected].

AniLink
Attn: Legal
[Mailing address]